One System for Your Restaurant or Hotel

The Restaurant Management System helps restaurants, cafés, lounges, and food businesses manage orders, tables, kitchen operations, billing, stock, staff, and customer service from a single connected platform. It speeds up service, reduces wastage, and gives management continuous visibility into sales and operational performance, replacing paper order pads, disconnected till systems, and manual stock counts with structured, real-time data.

The system connects a Front-of-House Dashboard used by waiters and cashiers to a Kitchen Display for food preparation and an Admin / Management Dashboard used by owners and managers, so that an order taken at a table, a ticket fired to the kitchen, or a payment received at the till is reflected immediately in sales reporting, stock levels, and staff performance records.

The platform supports dine-in, takeaway, and delivery order flows, table and reservation management, ingredient-level inventory tracking, and configurable menus and pricing, giving food businesses one system of record from the moment a guest is seated to the moment stock is replenished.

Dashboards & User Roles

The Restaurant Management System is organized around two dashboards, matching how restaurant operations run: front-of-house staff serving guests and processing payments, and admins and managers overseeing the business.

Front-of-House Dashboard (Waiter & Cashier)

The primary interface staff use throughout service — taking orders, managing tables, and processing payments.

Waiter View

• Table map with live status: open, occupied, reserved, or awaiting cleanup
• Order taking by table, with menu categories, modifiers, and special requests
• Order status tracking from placed or ready to served
• Split-bill and merge-table support for group orders
• Shift clock-in/clock-out and personal sales summary

Cashier / POS View

• Bill generation and itemized receipt printing
• Payment processing — cash, card, and mobile money — with split-payment support.
• Discount, voucher, and loyalty-point redemption at checkout
• Till reconciliation and end-of-shift cash-up
• Refund and void processing with manager approval

Admin / Management Dashboard

A unified control center for owners and managers to oversee menu, stock, staff, and business performance.

Dashboard Home — Key Widgets: Today’s Sales • Table Occupancy • Low-Stock Alerts • Top-Selling Items • Staff on Shift • Food Cost %

• Menu and pricing configuration across categories, modifiers, and combos
• Table and reservation setup and floor-plan management
• Inventory and ingredient usage tracking, linked to recipes and menu items
• Staff shift scheduling and performance tracking
• Sales, food cost, and profitability reporting
• Customer order history and loyalty program configuration

Core Modules & Features

Table Reservations & Table Management

Keeps the floor organized and gives staff a live view of table availability.

• Reservation Booking — Accept and manage reservations by date, time, and party size
• Live Table Map — Real-time table status across the floor plan
• Table Assignment — Assign and reassign tables to waiters and parties
• Waitlist Management — Manage walk-in waitlists with estimated seating times

Dine-In, Takeaway & Delivery Order Processing

Handles every order channel through a single, unified order flow

• Order Types — Dine-in, takeaway, and delivery order capture with channel-specific workflows
• Order Modifiers — Item customizations, special requests, and allergen notes
• Delivery Dispatch — Assignment of delivery orders to riders with status tracking
• Third-Party Integration with external delivery and aggregator platforms

Kitchen Order Tickets & Food Preparation Flow

Routes orders to the kitchen and tracks preparation from ticket to plate.

• Kitchen Display / Ticket Printing — Orders routed automatically to the relevant kitchen station
• Preparation Status Tracking — Ticket status from received to preparing to ready
• Course Timing & Firing — Coordinate multi-course firing so dishes leave the kitchen together
• Order Prioritization — Highlight aging or delayed tickets for kitchen attention

Menu & Pricing Management

Keeps the menu, pricing, and promotions current across every ordering channel.

• Menu Builder — Categories, items, modifiers, and combo configuration
• Dynamic Pricing — Time-based, channel-based, and branch-based pricing rules
• Promotions & Discounts — Configurable discounts, vouchers, and happy-hour pricing
• Recipe Linking — Link menu items to ingredient recipes for cost and stock calculation

Billing, Receipts & Payment Processing

Processes guest payments quickly and accurately across every payment method.

• Itemized Billing — Automatic bill generation from table or counter orders

• Split Payments — Cash, card and mobile money, including M-Pesa, on one bill
• Receipts — Itemized receipt printing and e-receipts
• Till Reconciliation — End-of-shift cash-up by cashier

Stock, Reporting & Integration

• Ingredient-Level Inventory — Stock deducted by recipe as each item is sold, with low-stock alerts
• Sales & Food Cost Reports — Daily sales, top sellers, food cost % and profitability by branch
• Staff Performance — Sales and shifts by waiter and cashier
• Accounting — Post sales and purchases to Engsoft accounting ERP

Who It Is For

• Restaurants, cafés, bars and lounges
• Hotels, lodges and guest houses
• Fast-food and takeaway outlets with delivery
• Institutional kitchens, with our canteen management system

For retail counters and shops, see our POS and hotel restaurant management system. Hotels can add the Yeastar Hotel App phone system, smart door locks, payroll and staff time attendance.

Restaurant Management System FAQs

What is a restaurant management system?

It is software that runs a restaurant’s orders, tables, kitchen tickets, billing, payments, stock and staff from one platform, with dashboards for waiters, cashiers, the kitchen and managers.

Does it support M-Pesa?

Yes. Cash, card and mobile money payments, including M-Pesa, are supported, with split payments on one bill.

Can it handle takeaway and delivery?

Yes. Dine-in, takeaway and delivery orders run through one order flow, with rider dispatch and third-party delivery platform integration.

Does it work for hotels?

Yes. Hotels use it for their restaurants and bars, and it works alongside our hotel phone system and smart lock solutions.

How much does restaurant management software cost in Kenya?

The price depends on the number of outlets, terminals and modules. Call 0737 707 501 or book a demo.