IVR & On Hold Voice Prompt

Interactive Voice Response

We are a professional designer of the IVR system for SME , Enterprises & call centers. We also design a simple inbound caller prompt for small businesses without a call center. These automated inbound caller prompts have enabled companies to efficiently route calls to different phone extensions. This happens without the need to use so many resources.

Example of an IVR Prompt is as “Thank you for calling Cloud One, your managed voice partner. Press 1 for Technical Support, press 2 for sales, press 3 for accounts or hold on for the next available agent.”

Another example of an IVR Prompt is as “Thank you for calling Redstar Africa Networks, your unified communication solution partner, Press 1 for Sales, Press 2 for accounts, press 3 for support, or hold on for the next available agent.

An example of an On Hold Voice Prompt is as ” All our lines are busy at the moment – Please be patient. We will be with you momentarily – PAUSE – Have you already visited our website www.engsoft.co.ke? Your concerns are important to us, please hold the line, you will be connected as soon as possible.- PAUSE – Just a moment please, the next available team member will be there for you shortly.

Another example of an On Hold Voice Prompt is ” Currently, all our agents are still talking to other clients. Have you visited our website   www.redstarafrica.com? You can find an overview of our services and products there. Your call is very important to us.

3rd Example of an On Hold Voice Prompt is ” We are the leading distributors for Yeastar products, Yealink products, Teltronika products, Dlink products as well as cabinet and trunking solutions. We are providers of high-quality products and excellent services.

    Biometric Time attendance and Access control, Payroll, HRMS software, Telephony, Asset tagging, Canteen management software, CCTV, and Sacco software.

    Our Commitment to service
    Engsoft delivers customized yet cost effective IT solutions, Human Resource Management Solutions (HRMS), Business Solutions and Security Solutions to the Public Sector, Businesses as well as Non-profit Organizations in Kenya and the larger East Africa. Our solution portfolio includes the following:

    Biometric Time Attendance Solutions
    Biometric Access control systems
    CCTV Systems in Kenya and CCTV installations in Kenya
    Payroll Software and payroll management.
    Human resource, HRMS software solutions
    PABX, VOIP Telephony and Telephone installations.
    Call management Solutions, Voice Networks Design, Voice Equipment Supply Services in Kenya, Call center solutions
    Document Management Solution software
    Sacco management software
    Bar/Restaurant Management Software solutions in Kenya
    Hotel Management System for Kenya Market
    Asset tagging, Aluminum asset tags and Fixed Asset Management solutions.
    Quick books
    Point of Sale and Retail Solutions.
    ERP’s- Sage, Tally, Business ERP, School ERP
    Networking, website design. Computer networks and solutions
    Weighbridge software for weighbridges and weigh scales
    Canteen management system
    Visitor management Software Solutions


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